Congo Monkey Playsystem Swing Set#1

Shipping Policy

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved, the product will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information to the email address you provided at checking out within 24 hours of your order going out for delivery.  
• We ship daily via UPS Ground, FedEx Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit shipping UPS Ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
• Any additional shipping fees due to missed appointments, re-delivery, etc will be the responsibility of the customer as these fees are outside our "tolerance" for shipping fees and we cannot be held liable for additional fees that go above and beyond our typical shipping parameters.
• Unfortunately, at this time we do not ship internationally and cannot fulfill any orders made outside of the lower 48 states.

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@backyardmarketplace.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to a $40 administration fee whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a fire pit sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed your driveway or curbside. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• Backyard Marketplace recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify us support@backyardmarketplace.com immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Take a photo of the delivery
• Sign carrier paperwork: “Carton damaged and refused”
• Notify FirePitSurplus.com immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@backyardmarketplace.com

Delivery

Shop for your favorite bounce houses without worrying about shipping charges! Choose Backyard Marketplace to enjoy FREE SHIPPING on ALL ORDERS for all our products to the lower 48 states. We fully cover all shipments leaving our warehouses in case of damage or item lost. With Backyard Marketplace, you enjoy the fastest delivery executed by our shipping partners, FedEx or UPS!

Payments

With state-of-the-art SSL encryption technology and credit card safety features, we make sure every transaction made at Backyard Marketplace is safe and secure. Although online purchases are safer than using a credit card at a department store, we have not left a stone un-turned to make your visit and transaction a safer one. With highly secure encryption, all transactions are guaranteed to be safe.

Here at The Backyard Marketplace we work hard to ensure that we offer the absolute best pricing on all products. If you happen to find a different online store that has the same item for a lower price then please let us know and we will refund your original payment for the difference.  

Backyard Marketplace Price Match Rules and Conditions:

• The buyer must purchase the item from our store before requesting a price match guarantee
• Price Match guarantees only apply to residential and commercial bounce houses, swing sets, and trampolines
• Price Match is not available on any products on sale or promotional offers
• Price Match is only available on exact/same, in stock products with a clearly displayed price (not price implied after promotions and coupons)
• Price Match is only valid on items sold by Authorized Internet Resellers (No brick and mortar stores, No discount or auction websites such as eBay, Amazon, Overstock.com, Wayfair.com, No wholesale stores such as: Costco, Sam’s Club)
• Price Match is only valid for redemption within five days following the purchase
• Excludes certain vendors, please contact us for more details as these are subject to change.

We are dedicated to providing quality outdoor equipment at the best prices available online. We provide all the details and services you need to make your shopping experience simple, fun, and easy!

Our mission is to help families create a lasting experience that they will enjoy for years to come with our high-quality, competitively-priced selection of outdoor products!

Currently, we offer a variety of bounce houses for sale in our online shop. Great for both special occasions and everyday fun, residential bounce houses allow you to create a portable amusement park right in your own backyard.

Check back soon for our expanded outdoor play-set selection, including swing sets, trampolines, and more!

With all our play-sets and equipment, we guarantee:

High-quality Craftsmanship – We’re pretty picky when it comes to manufacturers. We only work with manufacturers that build the most durable and well-designed products!

Safety – We’re parents and we care about safety as much as you do. That’s why we only offer products with the highest possible safety ratings.

Excellent Customer Service – We love helping our customers by answering questions, finding information, and much more! Our customer service model is built on efficiency, honesty, and real connection. 

Online Community – With our blog and social media presence, it’s easy to stay educated and up to date on the latest play equipment topics, trends, safety, and more.

Free Shipping – Shipping costs are pricey, especially for heavy items like play-sets. But don’t worry, we provide free shipping on all our products throughout the nation, excluding AK and HI.

Want to learn more? Get in touch with a real customer service representative at 1(800)-927-0198 or info@backyardmarketplace.com!